Featured November 6, 2025
Jeanette Smith
Associate Vice President, Strategy & Support Operations
U.S. Engineering Service
With more than a decade of experience leading and guiding business strategy for complex organizations, Jeanette now leads the Customer Service Support Team as the AVP of Strategy & Support Operations within the Service company.
Jeannette partners with leaders across regions and functions to align strategy, optimize operations, and drive innovation through technology and data, while fostering a culture of safety, collaboration, relationships, and continuous improvement. Her leadership advances efficiency, financial strength, and service excellence in support of sustainable growth and exceptional value for customers and team members.
Expertise & Focus Areas
- Strategic planning and operational excellence
- ERP, AI, and technology-driven innovation
- Customer Service Support and financial operations leadership
- Business performance, analytics, and market-aligned resource strategy
- Culture, safety, and relationship-centered leadership
Education & Certifications
- University of Kansas, Master of Accounting (MAcc)
- University of Kansas, Bachelor of Marketing
- Massachusetts Institute of Technology, Applied Business Analytics Certification
Community & Industry Engagement
- Volunteer at Lawrence Humane Society
- Member of Kansas City AI Club
- Member of Lawrence Technology Guild
